INTERNAL TRAINING OPPORTUNITIES

Employees will fall under a training category based on the location they work.  All employees are required to attend all "General" courses.  Due to programming needs of the individuals accessing services, there are other categories:

  • Dual Diagnosis -  employees who work with individuals with mental health needs and also experience addiction are required to attend all courses under this category.

  • Lift and Transfer - employees who work with individuals who require hands on stability support, transferring and utilize a wheelchair are required to attend Lift and Transfer training.

"EVEN THE WISEST MIND HAS SOMETHING YET TO LEARN"  
~ George Santyana

GENERAL

Agency Orientation

Duration:  8 hours

Recertification:  n/a

Content:  Our Agency Orientation is designed to orient new employees to the Agency and provide the essential training needed to be successful.  The training will include:

  • Introduction to your role / Job Description

  • Policy and Procedure

  • Paperwork

  • Safe Bathing & Showering Certification * recertification every 3 years

  • Behaviour Management

  • Health and Safety in the Workplace

  • Musculoskeletal Injury Prevention level 1 Certification *recertification every 3 years

Crisis Prevention Intervention (CPI)

Duration:  12 hours (2-day course)

Recertification: 1.5 years

Content:  This course is offered by one of our certified CPI instructors.  This interactive course is essential in teaching employees safety in the workplace when dealing with people who may become verbally or physically aggressive towards the employee or themselves.  This program is known worldwide for its innovative, holistic philosophy of providing Care, Welfare, Safety and Security for staff and the people they support.  Throughout this course, we also provide information regarding Trauma Informed Care, Critical Incident Debriefing, and Conflict Resolution.

This course is bundled with Trauma Informed Care and Critical Incident Debriefing courses.

 
Trauma Informed Care

Duration:  90 minutes

Recertification: 1.5 years

Content: This course will help you understand the biology of trauma.  It will assist you to be able to recognize and most importantly support and heal the trauma that people have experienced.

This course is bundled with CPI and Critical Incident Debriefing courses.

Critical Incident Debriefing

Duration:  30 minutes

Recertification: 1.5 years

Content: This course expands on the COPING Model taught in Non-violent Crisis Intervention to broaden your understanding of the debriefing process after a crisis.

This course is bundled with CPI and Trauma Informed Care courses.

Abuse Prevention and Response Protocol

Duration:  2 hours

Recertification: 2 years

Content:  This course focuses on training employees on how to prevent, identify and report abuse. It is an important course for everyone to understand as we support a vulnerable population of Albertans. The key focus is the prevention of abuse from occurring. Our up beat and interactive class allows participants to explore opportunities to prevent abuse to our most vulnerable sector.

Medication Administration

Duration:  2 hours

Who attends:  All employees

Recertification: 3 years

Content:  This course is offered by a qualified person (typically a Pharmacist) and covers all areas of Medication Administration that an employee could encounter. It is vitally important that employees are confident with the Medication Administration process at Quest Support Services Inc. after taking this course.  Medications are an important part of each employee's role as there can be severe consequences if medication errors occur.   

The qualified person also reviews universal precautions to discuss the expectations and guidelines for staff to use to protect themselves against infection and disease that can be transferred through human bodily fluids.

Indigenous Awareness

Duration:  2 hours

Recertification: 3 years

Content:  This course provides a basic overview of Canada's Indigenous people, focusing primarily on Southern Alberta.  Discussion and education occurs surrounding the key issues that Indigenous people have faced historically and in the present day.  The training encourages stigma reduction and assists in the movement towards reconciliation by "busting" myths and stereotypes that are evident in our community.

This course is bundled with Intercultural Intelligence.

Intercultural Intelligence

Duration: 2 hours

Recertification: 3 years

Content:  Intercultural Intelligence is an activity based course that focuses on working with cultural diversity in the community disability service sector.  IT promotes awareness and understanding of cultural differences to enhance the working environment and our relationships with the people beside.

This course is bundled with Aboriginal Identity.

 
Emergency First Aid level A CPR & AED

Duration:  8 hours

Recertification: 3 years

Content:  This course is offered by St. John Ambulance by a certified instructor.  In this one-day course, students will learn to recognize and provide interventions for life-threatening emergencies until medical aid arrives. Topics include: CPR and choking for adults, shock and unconsciousness, severe bleeding, head & spinal injuries, major medical conditions, and AED training and certification.  (Retrieved from: http://www.sja.ca/English/Courses-and-Training/Pages/Course%20Descriptions/Emergency-First-Aid-Courses.aspx)

NOTE: ONLY offered to employees as a recertification.  New employees are required to take this course externally at their own expense.

Positive Behaviour Supports Level 1 & 2

Duration:  8 hours

Recertification: n/a

Content:  This course is offered by our instructors who have been certified through Alberta Council of Disability Services (ACDS).  Positive Behaviour Supports is a program designed to teach participants positive and proactive intervention strategies for addressing situations or behaviours of concern.  Program participants are guided through a series of modules that cover what behaviour is, why behaviours occur, and how to responsibly and ethically manage those situations.  The later part of the da will combine the theory learned in the morning with practical application.  A more in depth look at some of the theories and practises of Positive Behaviour Supports, as well as case studies and scenarios to enhance the employees day to day skills.

NOTE: The Agency will be offering Positive Behaviour Supports Level 1 and 2 to all employees.  Those employees who have previously received Level 1 training, and do not require Level 2 based on their location of work, will receive both levels 1 and 2 at their recertification date and are not required to take the course until that date.

 

   SPECIALIZED

 
Mental Health First Aid

Duration:  14 hours

Recertification: 3 years

Content:  This course is offered by certified Mental Health First Aid instructors. In this course, employees will learn how to provide help to an individual who is developing a Mental Health problem or is in a Mental Health crisis.  This course focuses on adults interacting with other adults. 

This course is bundled with Conflict Resolution.

Conflict Resolution

Duration:  45 minutes

Recertification: 3 years

Content:  This course is offered by certified Mental Health First Aid instructors. In this course, employees will learn how to provide help to an individual who is developing a Mental Health problem or is in a Mental Health crisis.  This course focuses on adults interacting with other adults. 

Fetal Alcohol Spectrum Disorder Training (FASD)

Duration:  2 hours

Recertification: 3 years

Content:  This course reviews an Open Futures Learning Module for FASD.  Following this module, participants and instructors will discuss further information and techniques specific to the Quest Support Services Inc. community.

This course is bundled with Harm Reduction.

Harm Reduction

Duration:  2 hours

Recertification: 3 years

Content:  This course introduces and discussed the Harm Reduction approach to addictions and helps participants develop an understanding and sensitivity to the benefits if can provide to those suffering from addiction.

This course is bundled with FASD Training

LIFT AND TRANSFER

Musculoskeletal Injury Prevention level 2

Duration:  3 hours

Who attends:  ONLY employees supporting people requiring assistance in this area

Recertification: 3 years

Content:  This course combines theory with practical training to ensure that employees are comfortable work with individuals who use assisted technology when walking, transitioning from sitting to standing, use a wheelchair or mechanical lift.  This course is important to ensure employee are performing these techniques correctly in order ensure safety for everyone involved. 

       OTHER WORKSHOPS
 
Open Futures Learning

Duration:  Varies depending on module

Recertification: n/a

Content:  Open Future Learning (OFL) is an online training program accessible to members of the Quest Community. OFL offers inspirational training for people working in the disability sector by designing and publishing various modules with topics pertaining to the sector.  These modules utilize videos and personal stories to inspire our employees and bring passion to life. Any employee with authorization from the Employee Resource Centre and access to the internet can utilize this tool.

The Working Mind: First Responders

Duration:  4 hours (Front Line); 8 hours (Leadership)

Recertification: n/a

Content for Front Line Course: This workshop will provide practical knowledge and skills to address mental health and mental illness.  Upon completion of this course, you will have the knowledge to support the mental health and well-being of your co-workers, promote a positive work environment around your knowledge of mental illness and practise self-care to ensure mental health is a priority in your life.

Content for Leadership Course: This workshop will provide practical knowledge and skills to address mental health and mental illness.  Upon completion of this course, as leaders, you will be able to recognize and support the mental health and wellbeing of your employees, encourage and be able to provide resources to employees with mental health problems to seek help, promote a respectful and inclusive work environment in regards to mental health problems and illnesses, and practise self care.

Queer 101

Duration:  2 hours

Recertification: n/a

Content:  This workshop is offered to employees with the help of OUTreach Southern Alberta.  Their instructor comes in and provides information about the LGBTQ+ community and the importance of fostering inclusive community spaces for employees and individuals alike.

Please visit our Course Scheduler page to sign up for internal training courses.  If you are interested in attending an above listed course that is not on the course scheduler calendar, please contact a member of the Employee Resource Centre for more details. 

Hours

Main Office: M-F 0800-1630hrs

 

Access:        M-F 0800-1630hrs

 

Impact:        M-F 0800-1630hrs

 

Reach:         M-S 0900-2100hrs

                     Sun 0900-1800hrs

 

24/7 on-call emergency service available to respond

Address

Main Office Address

860 Heritage Blvd W 

Lethbridge, AB T1K 7V5

info@questsupport.com

 

Mailing Address

PO Box 1201 Station Main Lethbridge, Alberta

T1J 4A4

www.questsupport.com

Contact Us

Emergency Line

403-381-9515 extension #6

or

403-331-8102

 

Telephone

403-381-9515

 

Fax

403-320-6555

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