"Supporting a person requires us to get to know the person as a complicated human being influenced by a complex personal history"

David Pitonyak

The Behavior Management Department provides additional supports to individuals who have complex behavioral support needs, and their staff. In providing additional behaviour supports, it is the role of the Behaviour Management Department's to identify why the behavior is happening, and develop strategies that will help reduce, change or eliminate the behaviour of concern. 


Increasing our presence within the Quest Community

Quest Support Services Inc.

The Behaviour Management department has gone through some exciting changes this year. The team has grown and now consists of 3 management members who are working toward a goal of Increasing their presence within the Quest Community. 

The team is working on providing face-to-face interactions, training, observations, monitorings, and consultations to better assist staff in supporting complex individuals. This goal will enhance relationships with individuals and the behaviour management team. 

Incident Reports

Incident Reports are forms that employees fill out when something out of the ordinary happens. Sometimes Incident Reports are filled out because of an accident, such as scraping a knee, cutting a finger, or slipping in the bathtub. Other times an Incident Report might be filled out because someone was yelling and swearing, throwing things, hitting, or because they couldn’t be found. Whatever the reason for filling out an Incident Report, it’s important that they’re filled out correctly.

Incident Reports themselves can be intimidating. They are a two page document that expects the writer to set aside their feelings and objectively 

write down what happened. This is called "objective writing". Objective writing uses only facts to record what was seen, and by whom. If you have question about how to fill out Incident Reports correctly, or what it means to write objectively, check out our videos on "Incident Reports" (left) and "Objective Writing" (right) to answer your questions.



Main Office: M-F 0800-1630hrs


Access:        M-F 0800-1630hrs


Impact:        M-F 0800-1630hrs


Reach:         M-S 0900-2100hrs

                     Sun 0900-1800hrs


24/7 on-call emergency service available to respond


Main Office Address

860 Heritage Blvd W 

Lethbridge, AB T1K 7V5


Mailing Address

PO Box 1201 Station Main Lethbridge, Alberta

T1J 4A4

Contact Us

Emergency Line

403-381-9515 extension #6









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