ABOUT US
Quest Support Services Inc. was established in the fall of 1993. It started as a Community Access Program offering daytime supports to 7 individuals in the Lethbridge area. Today Quest has grown to support nearly 200 children and adults living in Southern Alberta.
Quest receives its funding through various government bodies including: Disability Services, Southwest Alberta Child & Family Services, the Government of Nunavut as well as the Government of Yukon.
Quest employs over 400 staff, most of whom offer direct hands-on support to the people receiving services. We employ a diverse group of people, each who bring with them a unique set of skills and talents. Many of our staff come with experience as professionals such as retired teachers and nurses, others come to us excited to learn more about the disability sector. Our organization prides itself on offering tailored and unique supports which enhance the lives of various people of all abilities.
Welcome to Quest
LEADERSHIP
MISSION
To provide quality services which enhance the lives of people with disabilities.
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VISION
Breaking Barriers; Creating Opportunities
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VALUES
Inclusion: We empower people to become valuable, and contributing members of their communities.
Innovation: We embrace new ideas and creative planning.
Safety: We believe that we all share the benefits of a healthy and safe environment.
Respect: We value the diverse abilities, wishes, rights, and traditions of each other.
Collaboration: We strive to create an atmosphere that promotes trust to foster a team environment.
Excellence: We strive for a high standard of quality and achievement.
Personalization: We tailor our supports to the unique strengths of each person.
STRATEGIC PLAN
The Agency's Strategic Plan defines our priorities and goals with our Mission and Vision. Reviewed annually, it guides decision-making, resource allocation, and service delivery across the organization.
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The Agency’s Strategic Plan is structured around 5 key pillars that reflect core areas of focus:
#1 Person -Centered & Inclusive Services
#2 Quality, Safety & Excellence
#3 People, Leadership & Culture
#4 Learning, Innovation & Continuous Improvement
#5 Organization Strength & Sustainability
For each fiscal year, the Agency will:
1. Set Annual Goals:
Establish one primary goal under each pillar, with clearly defined outputs, intended outcomes and success measures
2. Assign Accountability
Identify responsible leads for each goal, and engage appropriate teams in implementation
3. Track and Report Progress:
Maintain a shared tracking document outlining all actions and timelines, and provide regular progress reports (quarterly, mid-year, annual summaries)
4. Review and Adjust:
Review progress at regular intervals, then adjust actions as needed to ensure goals remain achievable and relevant
5. Annual Summary and Reset
Complete a year-end review of outcomes and key learnings, then use findings to inform next years Strategic Plan and Agency goal setting
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2026-2027
INTAKE PROCESS
