"BE SOMEBODY WHO MAKES EVERYBODY FEEL LIKE A SOMEBODY"
~ Robby Novak

Documents & Forms For Quest Employees

Request for Time Off
Use this form to book off time from work.  All planned time off must be submitted on a Request for Time Off Form and follow Policy No. ER-11: Employee Time Off.  You may submit this form in person to the Main Office or email to reception@questsupport.com
Timesheet
You do not need to submit this timesheet to Management as we keep electronic timesheets on our computer system.  However we do provide Timesheets for staff to keep track of hours worked for their own records. 
Contact Note
This form is a means of communicating with the Management Team.  You can document any issues, concerns or notable conversations and submit to the appropriate member of the Management Team. Please ensure that the information on this form remains confidential and is delivered directly to the person who it is intended.  Do not leave these forms in your location of work for another staff member to hand in for you, as information may be seen by other employees.  Please see Policy No. CR-04: Confidentiality Practices for more details. 
Incident Report
The completion and submission of this form is mandatory within 24-hours of an incident occurring.  This can include medication errors, police involvement, behaviours of concern, individual or employee injury, etc.  Please ensure that the information on this form remains confidential and is delivered directly to the person who it is intended.  Do not leave these forms in your location of work for another staff member to hand in for you, as information may be seen by other employees.  Please see Policy No. CR-04: Confidentiality Practices for more details. 
Mileage Claim Form
Mileage can be claimed for any kilometers driven in an employee's own vehicle during their shift.  This form needs to be submitted to the Main Office by the 3rd business day of the month to claim mileage for the prior month.  Mileage is paid once per month @ $0.30 per KM.
Hazard/Near Miss Form
Use this form to report a hazard and/or a near miss.  A hazard is something that could potentially cause an accident or injury.  A near miss is when an incident happened that could have caused an injury, but didn’t in that case.  Both should be reported so that the Safety Department can make sure that the hazard gets fixed as soon as possible.
 
Employee Availability Form
The Employee Resource Centre is responsible for ensure that properly trained employees are staffed in each available shift. During high turnover periods such April/May, August/September, and December/January we ask that if employees need to change their regular shifts to accommodate their new schedules, they fill out the Employee Availability form.  The more notice the Employee Resource Centre receives regarding changing schedules, the better the chance they will be able to accommodate your new schedule!
Request for Documentation
From time to time employees may desire to have certain information from their Employee File, documents such as employee evaluations, copies of training certificates, tax forms and/or records of employees.  This form is required to be submitted to the Quest Main office any time an employee requires such documents from their Employee File.
Disclosure of Conflict of Interest
A Conflict of Interest occurs when someone has a private or personal interest in a situation, which is likely to bias their decision making, or benefit the employee personally or financially, or could influence their objectivity in performing any duties during their employment with Quest Support Services.   At minimum, employees will be asked about potential conflicts, and be provided an opportunity to disclose possible conflicts annually at their Employee Evaluation.  Furthermore, employees should fill this form out any time circumstances change which may indicate a real or potential Conflict of Interest. 
Work Request Form
If you notice a hazard or maintenance issue that needs attention, please fill out the above work request form and submit to your Supervisor.  The Maintenance Department will respond to the inquiry on a priority basis. 
DSWI & DSWII Evaluations
Each employee will have an annual evaluation completed with his or her direct supervisor.  We want you to have an active role in this process and therefore the evaluation is available for each employee to review.  Each employee should fill out the first page of the evaluation prior to the meeting, and come prepared to chat about the topics discussed in the evaluation.  This was there can be 2-way communication and input into the evaluation process. 
Direct Deposit Enrollment Form
If you wish to enroll in direct deposit, submit this form along with a void cheque/automatic deposit form to the main office. In order to be eligible for direct deposit, employees must have worked for Quest for at least 3-months and successfully completed their probationary period.
Hours

Main Office: M-F 0800-1630hrs

 

Access:        M-F 0800-1630hrs

 

Impact:        M-F 0800-1630hrs

 

Reach:         M-S 0900-2100hrs

                     Sun 0900-1800hrs

 

24/7 on-call emergency service available to respond

Address

Main Office Address

860 Heritage Blvd W 

Lethbridge, AB T1K 7V5

info@questsupport.com

 

Mailing Address

PO Box 1201 Station Main Lethbridge, Alberta

T1J 4A4

www.questsupport.com

Contact Us

Emergency Line

403-381-9515 extension #6

or

403-331-8102

 

Telephone

403-381-9515

 

Fax

403-320-6555

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